Frequently Asked Questions

What is financial spread betting?

Spread betting is a very simple concept and it shares many similarities with conventional trading. You 'buy' an instrument if you think its price is set to rise, or 'sell' if you think it will fall. It should be noted however that unlike share trading you will not own the shares or receive the same benefits accruing from that ownership.

How is ayondo regulated?

Ayondo Markets is regulated by the Financial Conduct Authority; our FCA register number is 184333.

Where are you based?

In the UK:
Our business address is: Floor 4, Audrey House, 16-20 Ely Place, London EC1N 6SN, United Kingdom.
Our registered office address is 1st Floor, 7-10 Chandos Street, London, United Kingdom, W1G 9DQ

In Germany:
Niddastraße 91, 60329 Frankfurt am Main, Germany

How long has your company been established?

We have been trading as ayondo markets Limited since January 2009; our company number is 03148972.

Is my money safe?

Yes, your money is safe. As an FCA regulated firm we are obliged to segregate all the clients’ funds from the company funds. Because the safety of your money is our priority, we have taken out additional insurance cover, where client deposits are guaranteed up to a limit of £500,000. For more information please read our insurance policy here.

To read more about our extensive client security measures, have a look at our Client Money page.

What are your trading hours?

  • Our phone lines are open for trading enquiries between the hours of 2200h on Sunday night and 2215h on Friday night UK time.
  • Our phone lines are open for customer services related queries between 0730h and 1800h Monday to Friday. Customer services related queries made outside 0730h and 1800h Monday to Friday will be dealt with on the following business day.
  • Please send any trading or customer services related queries to the email above.
  • Please note that our online trading service is available 24 hours a day between 2200h on Sunday night and 2215h* on Friday night.

*Trading may be unavailable up to 1 minute before we close at 2215h on Friday night.

How can I apply for an account?

How can I deposit funds?

You can deposit funds instantly on our trading platform using a debit/credit card. Alternatively you can deposit funds via a bank transfer. For more information, or to fund your account now, please go to our Funds Management page.

How can I withdraw my money?

You can withdraw funds by accessing your account and selecting either a credit/debit card transfer or a bank wire transfer. Please note we do not return funds by cheque and we will only send funds back to source.

How can I place a bet/trade?

You can place a bet/trade by using the online trading platform. You can also place a bet/trade over the telephone.

How can I retrieve my password?

You can retrieve your password by going to the TradeHub® Live or Demo login page, select ‘Forgot Password’ and then follow the instructions.

How do I retrieve my username?

To retrieve your Username, please email our client services department.

Where can I get more help to use the trading platform?